Strategic Community Ltd

Terms & Conditions

Last updated: 1 September 2025
Website: www.strategiccommunity.co.uk
Company No.: 16378867
Registered office: 82 St John Street, Farringdon, London, EC1M 4JN
Contact: info@strategiccommunity.co.uk

1. General

  1. These Terms & Conditions (the “Terms”) govern your use of our website (www.strategiccommunity.co.uk), the purchase of Reports, and any Professional Services (including AI Strategy Subscriptions) provided by Strategic Community Ltd (Company No. 16378867, registered office at 82 St John Street, Farringdon, London, EC1M 4JN) (“we”, “us”, “our”) to you, the website user, customer, or client (“you”, “your”). By accepting these Terms—whether by clicking a box indicating your acceptance, completing an order, or otherwise using our Site or Services—you agree that these Terms form part of the legally binding agreement between you and Strategic Community Ltd (the “Agreement”).
  2. Our Services are directed exclusively at business-to-business (B2B) customers and are not intended for consumer or personal use.
  3. These Terms were last updated on 1st September 2025 and apply from the date you place an order, access the Site, or otherwise engage our Services. We may update the Terms from time to time. If we make material changes, we will notify registered customers by email, and such changes will take effect one month after notice is given. Your continued use of the Site or Services after such changes constitutes acceptance of the updated Terms.
  4. The prevailing Terms shall always be those published on www.strategiccommunity.co.uk. In the event of any discrepancy between these Terms and earlier versions, these Terms prevail.
  5. Translations of these Terms (if provided) are for convenience only. The English version of the Terms is authoritative and shall prevail in the event of any discrepancy. Strategic Community Ltd accepts no liability for errors or ambiguities in translated versions.

2. Website Terms of Use

  1. Use of the Site: You agree to use the Site only for lawful purposes. You must not misuse the Site, including by introducing viruses, attempting unauthorised access, or interfering with functionality.
  2. Intellectual Property (Site Content): All content on the Site (including text, graphics, design, and logos) is owned by us or our licensors. You may view, print, and make reasonable internal use of Site materials for legitimate business purposes. You must not copy, reproduce, or distribute Site content without our consent.
  3. Links to Third-Party Websites: The Site may contain links to third-party sites. We are not responsible for their content, terms, or privacy practices.
  4. Privacy & Cookies: Your use of the Site is also governed by our Privacy Policy and Cookie Policy.
  5. Disclaimer (Website Content): Site content is provided for general information only and does not constitute advice. We do not guarantee that the Site, or any content on it, will always be available, uninterrupted, or error-free.
  6. Limitation of Liability (Website Use): To the fullest extent permitted by law, we are not liable for loss or damage arising from your use of, or reliance on, the Site.

3. Definitions

Report – a digital product consisting of an AI discovery or strategy report delivered via secure online access.

Professional Services – bespoke services including consultancy, implementation support, and the provision or resale of third-party software or tools, delivered under a Statement of Work (SOW) or AI Strategy Subscription.

AI Strategy Subscriptions – a form of Professional Services provided on a recurring basis, giving you access to an AI Implementation Specialist for a defined number of hours per month. The Specialist provides strategic oversight of your organisation’s AI initiatives and supports decision-making. Specific implementation projects or use cases will be quoted separately under Professional Services and are not included within the Subscription.

Deliverables – Reports or outputs from Professional Services (including AI Strategy Subscriptions) that we provide.

Fees – the price payable for Reports or Professional Services.

Third-Party Software – software, tools, or services owned or licensed by third parties which we may provision, resell, or invoice on their behalf.

Background IP – our methodologies, frameworks, templates, tools, and know-how.

Confidential Information – as defined in Clause 10.

4. Scope of Services

  1. Reports are standardised digital products. We use reasonable skill and care in preparing them but do not warrant that they meet any particular business objective.
  2. Professional Services are bespoke and delivered under a Proposal, Statement of Work (SOW), or AI Strategy Subscription, subject to these Terms.
  3. AI Strategy Subscriptions are a form of Professional Services agreed for defined periods (as set out in Clause 14). They typically include advisory, oversight, or strategic guidance and are delivered under these Terms. Specific projects or implementations are quoted separately under Professional Services.
  4. Where we provide Third-Party Software (whether as a reseller or by invoicing you for licences), such provision is subject to the vendor’s standard licence terms. You agree to comply with those terms.
  5. Timeframes for delivery are estimates unless expressly guaranteed in writing.
  6. Professional Services exclude the provision of third-party software licences, subscriptions, or products unless otherwise agreed in writing.

5. Ordering & Payment

  1. Reports: Payment is due in full at checkout. Access to the Report is granted once payment is confirmed.
  2. Professional Services (including AI Strategy Subscriptions): Fees are invoiced as set out in the Proposal/SOW or Subscription Agreement and collected via direct debit.
  3. All Fees are exclusive of VAT and other applicable taxes, unless stated otherwise.
  4. We may suspend access or Services if payment is not received.
  5. You shall reimburse us for all reasonable costs incurred in recovering overdue amounts, including debt collection and legal fees.

6. Delivery of Reports (Digital Products)

  1. Reports are delivered digitally via secure access to a data collection form and/or portal. Delivery is deemed complete once access to the data collection form has been provided, regardless of whether you subsequently complete the form or generate the final Report.
  2. You are responsible for maintaining the confidentiality of your access credentials and ensuring that only authorised personnel within your organisation use them.
  3. Refunds & Cancellations: Because Reports are digital products and delivery occurs upon access to the data collection form, no refunds or cancellations are permitted once access has been granted. This does not affect your statutory rights where the Report is defective or misdescribed.
  4. For the avoidance of doubt, because our Reports are delivered digitally and our Services are offered exclusively to business customers, statutory cancellation rights under the UK Consumer Contracts Regulations 2013 do not apply.

7. Intellectual Property

  1. Data Collection Form & Frameworks: The data collection form, associated systems, and any underlying methodologies or templates used to generate Reports remain our exclusive property (“Background IP”). You are granted a non-exclusive licence to use these solely for the purpose of accessing and generating your Report.
  2. Reports (Digital Products): Upon full payment, you own all intellectual property rights in the content of the Report generated for you. We retain no rights to exploit, reproduce, or distribute the Report, except that we may retain archival copies for compliance, dispute resolution, or portfolio quality control.
  3. Professional Services Deliverables: Upon full payment, all intellectual property rights in Deliverables created specifically for you under Professional Services (including AI Strategy Subscriptions) transfer to you, unless the Deliverable incorporates:
    • third-party products, tools, or software (which remain the property of their respective owners and are licensed under their terms), or
    • our Background IP (methodologies, frameworks, templates, tools), which remain ours but are licensed to you for internal business use.
  4. Third-Party Software remains the property of the relevant vendor and is licensed to you under their terms. We provide no warranty or guarantee in respect of Third-Party Software beyond those given by the vendor.
  5. Client Materials: Client materials remain your property at all times. You grant us a limited licence to use such materials solely for the purpose of delivering the Services.

8. Acceptable Use and Security

  1. You must not copy, scrape, crawl, or otherwise harvest content from the Report or the Site; attempt to defeat access controls; share credentials externally; or use automated bots except as expressly permitted in writing.
  2. You may create reasonable internal copies for back-up and team use. You must implement appropriate access controls so only authorised personnel view the Report.
  3. We may suspend access where reasonably necessary to protect security or where we suspect breach. We will notify you where lawful to do so and work to restore access promptly once the issue is resolved.

9. Warranties and AI-Specific Notices

  1. We warrant that we will perform the Services with reasonable skill and care.
  2. AI outputs: Our analysis may use AI models and probabilistic methods. The Report and Deliverables are advisory and for general information only. They are not legal, financial, accounting, or regulatory advice. You remain responsible for verifying outputs and making implementation decisions.
  3. We do not warrant uninterrupted or error-free operation of the Site or Third-Party Tools.
  4. Except as expressly set out, all warranties, conditions, or representations are excluded to the maximum extent permitted by law.

10. Confidentiality & Non-Disclosure (NDA)

  1. Confidential Information means all non-public, proprietary, or sensitive information disclosed by either party, whether in writing, orally, or by any other means, relating to business, technology, data, processes, or know-how.
  2. Each party shall:
    • use Confidential Information solely for the purposes of this Agreement;
    • not disclose it to third parties without consent (except staff/advisers bound by equivalent obligations);
    • protect it with at least the same standard of care as its own confidential information.
  3. Exclusions: information lawfully known, publicly available, independently developed, or required by law to be disclosed.
  4. Return/Destruction: Upon termination, each party shall return or securely destroy Confidential Information (save for archival copies retained for compliance).
  5. Duration: confidentiality obligations survive termination or expiry and remain in effect for 5 years after disclosure, except trade secrets which remain protected indefinitely.
  6. Remedies: unauthorised use entitles the Disclosing Party to seek injunctive relief in addition to damages.

11. Data Protection

  1. Roles: For most personal data shared in the form and incorporated into the Report, both parties act as independent controllers. Where, in limited cases, we process personal data on your behalf (if any), we will put in place a Data Processing Agreement (DPA) meeting UK GDPR Article 28 requirements before doing so.
  2. We will process personal data in accordance with our Privacy Policy, which forms part of these Terms.
  3. Sub-processors/Third-Party Tools: We may use third-party service providers (including payment processors, data collection platforms, and cloud-based data management tools) to support the delivery of Reports or Professional Services. We will take reasonable steps to ensure such providers offer adequate protections and will maintain appropriate contracts with them.
  4. Training of AI: We will not use your confidential information to train our or third-party foundation models without your written permission.
  5. Marketing emails: When a business email is submitted to access purchased Reports, we will send transactional emails to deliver the Report. We may also send marketing emails about our similar services, with a clear opt-out in each message. You can opt out at any time.

12. Limitation of Liability

  1. Nothing excludes liability for death, personal injury, or fraud.
  2. Our maximum aggregate liability for Reports is limited to the price paid for the Report.
  3. For Professional Services (including AI Strategy Subscriptions), our maximum aggregate liability is capped at the Fees paid in the 12 months before the claim, provided that liability shall never exceed the total Fees paid under the relevant contract.
  4. We are not liable for indirect, consequential, or special loss, including loss of profit, business, or data.
  5. We accept no liability for reliance placed on Deliverables by third parties to whom you disclose them without our prior written consent.
  6. We are not liable for failures, defects, or issues arising from Third-Party Software, except to the extent caused by our own breach of these Terms.

13. Client Responsibilities and Indemnities

  1. You are responsible for: (a) the accuracy and completeness of information you supply; (b) ensuring you have all necessary rights and consents to share data with us; and (c) decisions you take based on the Report or Deliverables.
  2. You will indemnify us against losses, costs, and claims arising from: (i) your breach of these Terms; (ii) any allegation that materials you provide infringe third-party rights or breach law; (iii) misuse or unauthorised disclosure of the Report; or (iv) your failure to comply with applicable data protection laws in respect of personal data you provide.
  3. We indemnify you against claims that Deliverables (excluding your materials) infringe third-party IP rights, provided you notify us promptly and allow us to defend.

14. Cancellation & Termination

  1. Reports: once access to the data collection form has been granted, cancellations are not permitted (except as set out in Clause 6.3).
  2. Professional Services (non-subscription): either party may terminate with 30 days’ written notice, or immediately for material breach not remedied within 14 days.
  3. AI Strategy Subscriptions: Subscriptions automatically renew for the same term unless terminated by either party with at least one month’s written notice prior to the end of the current term. If no such notice is given, the Subscription rolls forward.
  4. Non-payment: We may terminate this Agreement immediately if any Fees remain unpaid for more than 30 days after their due date.
  5. On termination, accrued Fees remain payable, and licences or rights to use Deliverables only survive if fully paid.

15. Non-Solicitation

You shall not solicit or employ our staff or subcontractors involved in the Services for 12 months after completion, without our written consent.

16. Force Majeure

  1. Neither party is liable for delay or failure caused by events beyond reasonable control (including outages of Third-Party Tools, changes in law, strikes, or internet failures).
  2. The affected party will notify the other and take reasonable steps to mitigate.

17. Governing Law & Jurisdiction

This Agreement is governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, after both parties have attempted in good faith to resolve disputes through senior management discussions.

18. Dispute Resolution (Optional Escalation)

The parties shall first attempt in good faith to resolve any dispute through senior management discussions before commencing legal proceedings.

19. Third-Party Rights

No person other than the parties has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

20. Notices

  1. Formal notices must be sent by email to info@strategiccommunity.co.uk and will be deemed received at 9am UK time on the next business day after sending, unless a delivery failure notice is received. We may also send notices to your billing or admin contact.
  2. Postal notices (if required) should be sent to our registered office address at the top of these Terms.

These Terms apply to B2B customers only.